Six Sigma Basics The Six Sigma Challenge The Six Sigma Organizational Structure Implementing Six Sigma Management Reviews Rewarding Teams Six Sigma and the Balance Metric Set   The Six Steps to Six Sigma Process Characterization Step 1: Define · Establish the scope of the project · Develop the Six Sigma project plan · Flow the macro process Step 2: Measure · Establish balanced metrics · Validate the measurement systems Step 3: Analyze · Identify the important process actions · Brainstorm the seven failure modes for each action · The cause and effect matrix · Employ statistics, experiments, and observations to     verify cause and effect Step 4: Improve · Change process and product designs · Mistake-proof · Change procedures and work instructions Step 5: Control · SPC · Management · Independent audit and verification    Sigma process

Prerequisite Skills: None   Important Supporting Courses: Design of Experiments SPC I Statistical Methods Team Problem Solving Cost of Quality   Who Should Attend Individuals who are involved with any aspect of quality-planning including management, sales, engineering, quality, purchasing and manufacturing.   Each participant will receive a comprehensive manual and a Certificate of Completion at the close of the seminar.