This two-day seminar will help participants understand that ISO 9001 is a business structure that can help to achieve strategic goals and objectives. This quality system provides the core structure of brining in and satisfying contracts. Linking the process steps well will ensure ongoing profitability of any company. Effective management involvement is crucial in obtaining business effectiveness.

Seminar Content Overview Quality Management System Basics The International Organization for Standardization (ISO) The ISO 9000 Series The Process Approach Why the Process Approach? The Benefits of a Quality Management System Scope and Applicability Quality Management System General Requirements Documentation Requirements Management Responsibility · Management Commitment · Customer Focus · Quality Policy · Planning · Responsibility, Authority and Communication · Management Review Resource Management · Provision of Resources · Human Resources · Infrastructure

Product Realization · Planning for Product Realization · Customer-related Processes · Design and Development · Purchasing · Production and Service Provision Measurement, Analysis and Improvement · General Monitoring and Measurement · Control of Nonconforming Product · Analysis of Data · Improvement Who Should Attend Managers and team members involved in the evaluation, development and/or maintenance of an ISO 9001:2000 quality management system. Related Seminars Internal Quality System Auditing Corrective and Preventive Actions Effective Management of Continuous Improvement Complimentary breakfast and lunch included. Each participant will receive a comprehensive manual at the start of the seminar and upon successful completion, participants will receive certification.