Quality Systems cannot be effective unless they are audited and corrected. This two-day seminar will explore the four stages of quality systems implementation are discussed (documentation, compliance, effectiveness, and continual improvement). IQSA is the key to successful certification and improvement of your quality system.

Seminar Content ISO 9001: 2000 and the Process Approach to Quality Management Process Management Overview of ISO 9001 Overview of ISO/TS 16949 Introduction to Quality System Auditing Terms and Definitions Overview of the Audit Process Auditing Processes vs. Elements Phase I - Audit Planning Audit Scope and Objectives-Selecting the Processes to be Audited Selecting the Audit Team Identifying and Collecting Information Planning the Audit Strategy Using the Process Approach The Audit Plan Developing the Audit Checklist Review of the Process Audit Checklist Phase II - Audit Execution The Opening Meeting Interviewing Skills Managing Confl icts Audit Techniques Sampling Documenting Observations Summarizing Audit Findings Team Meetings The Closing Meeting

Phase III - Audit Reporting Phase IV - Verifi cation of Audit Corrective Actions Audit Program Development A set of process-based checklists is included with this course. Specifically designed to help auditors make the transition from element-based to process-based audits, these checklists guide the auditor through the entire audit process. Who Should Attend Internal quality auditors, audit program managers and other individuals involved in the internal auditing to the ISO 9001: 2000, ISO/TS 16949: 2002, and/or any similar quality system standard. Prerequisites A general knowledge of the base quality system standard is recommended. A brief overview of the ISO 9001:2000 quality management system standard and ISO/TS 16949: 2002 is included in the course. Related Seminars ISO 9001 : 2000 Quality Systems ISO/TS 16949 Quality Systems Related Core Tools Effective Management of Continuous Improvement Complimentary breakfast and lunch included. Each participant will receive a comprehensive manual at the start of the seminar and upon successful completion, participants will receive certification.