Every Team Leader needs to be able to manage different personalities. One leadership style does not work across these many different personalities. This two-day seminar will explain the essential skills needed to carry out these roles are explored and reinforced through multiple small-group activities.

Seminar Content The Modern Business Environment The Competitive Environment The New Employee Demographics Modern Supervisory Roles Coach Role Model Teacher Motivator Team Leader Behaviors DISC Personal Profile Supervisors’ Work Developing Colleagues Motivating Colleagues Planning and Controlling Leading Problem Solving Communication Skills for Team Leaders The Communication Process Active Listening Developing your Listening Skills Supportive Communication Empathetic Listening Barrier Modes of Listening Expressing Yourself Assertively Managing Confl ict Specifi c Performance Problems Not Meeting Standards Absenteeism Excessive Tardiness Attitude Problems Anger and Insubordination Religious Affiliation Needs Family Problems

Who Should Attend Result-oriented Managers, Supervisors, Team Leaders, and Support Personnel. Related Seminars See on-site seminars Conducting Effective Meetings Benchmarking Managing Time Effectively Building High Performance Teams Complimentary breakfast and lunch included. Each participant will receive a comprehensive manual at the start of the seminar and upon successful completion, participants will receive certification.